Shipping
We generally ship within 96 hours after the payment has been received. But for unexpected circumstances like Pandemic and natural calamities like floods, road blockage, we will take a maximum of three months. In addition to this, we would like to inform you that in some cases due to a shortage of raw materials and skilled labor, we will take maximum of three months for shipping the order. In both cases, we will give you prior information mentioning the conditions that prevailed.
There are no dispatches on the weekends or public holidays.
Currently, we are shipping pan India through our logistics partners.
Orders once placed can only be canceled before the product has been shipped.
Returns & Refunds
We take utmost care to pack our products, though rarely if, you receive damaged/defective products or a product that is not the same as per your order, do write to us within 48 hours from the date of receipt of products with a few images. We will exchange the product at no extra cost.
Order cancellation
You can cancel your order anytime till the time order has not been shipped. Please send a request to [email protected]
Return
Once you make your mind please take utmost care while returning the product to our warehouse. Our customer support team will be happy to guide you in packing the products you wish to return/exchange.
Refund
For every order canceled, a refund will be processed via your original mode of payment. We offer a refund in terms of credit note. This credit note will be valid for a period of 3 months and you can use this credit in your next purchase on urbano.in